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Terms of Service • Diyana Therapy | A Cognitive Hypnotherapist

Terms of Service

PREAMBLE

  1. Diyana Dimitrova and the team, hereinafter referred to as “Coach”, “Us”.
  2. Website refers to www.diyanatherapy.com
  3. Online Session – The online session between the Coach and a Client, which shall be conducted via zoom video and voice conversation, hereinafter referred to as “Session”.
  4. Client/User – natural person seeking and receiving guidance from the Coach through the use of Online Session, hereinafter referred to as “Client”, “You”.
  5. Agreement – this document, in its entirety, including the Preamble and the Privicy Policy which are integral parts of the Agreement

 

GENERAL RULES

  1. By clicking on the button that indicates that you have read and accepted the present Agreement, you agree to all its terms and conditions, conclude this Agreement and are legally bound by it. Before clicking on the acceptance button for these terms and conditions, you must read them carefully, understand them and agree with them. If you do not agree with them in whole or in any part, you must not accept them and discontinue the use of the Website.
  2. Being bound by these terms and conditions, you also agree to and accept our Privacy Policy that fully complies with the legal requirements imposed by the General Data Protection Regulation (GDPR), in force as of 25.05.2018.
  3. The coach is entitled to change, modify, amend this Agreement without the need to obtain your prior consent.
  4. You agree, understand and acknowledge that the Coach may at any time unilaterally terminate the use of the Website in its entirety or some of its parts, to terminate its use by the Client as per her sole discretion without giving any explanation for the decision she has taken and without giving any prior notice. You understand that the Coach is not responsible for incurred damages, losses, direct or indirect loss, or lost profits in connection with any of these actions.
  5. The Client understands that the Website is using hardware, software and various modules that may be owned by a third party, in respect of which the Coach bears no responsibility and does not give any warranties regarding the use of hardware, software and various modules that are purchased or licensed by third parties.
  6. 6. The Coach has the right to refuse or accept a client’s request for a Session per her sole discretion without giving any explanation for the decision she has taken and without giving any prior notice.
  7. 7. In order to use the Website, by concluding this Agreement you hereby declare that you are at least 18 years old. Individuals under the age of 18 are prohibited to use this Website.
  8. You confirm that you do not experience epilepsy and will not be intoxicated for the work with the Coach.
  9. 9. In order to use the Website, by concluding this Agreement you further hereby declare that all information you provide when using the platform is accurate, truthful, up-to-date, and complete, as well as the information that you will enter or modify in the future.
  10. 10. You understand and agree that the information provided on the Website and/or the Sessions conducted with the Coach shall not be considered diagnostic, treatment of mental health conditions, therapy, or anything similar and under any circumstances shall not replace medical or mental health treatment.
  11. From time to time, the Website may also include links to other websites. These links are provided for information purposes only. They do not signify that we endorse the website(s). We have no responsibility for the content or usage of the linked website(s).

 

  1. 12. You undertake not to tarnish the reputation and the good name of the Website and the services of the Coach, in case of dissatisfaction for any reason, please email us at diyanatherapy@gmail.com In case we are not able to assist you in solving the problem the option for you is to stop using the website and the services of the Coach.

 

PAYMENTS

  1. You agree and accept to pay the price for a Session determined by the Coach and pointed on the Website.
  2. You agree and accept to pay all applicable fees that may occur in order for the online transaction to be completed.
  3. 3. You acknowledge that all bank accounts and ensuing payment data you provide to the Website or which you will in the future provide are accurate, valid and true.
  4. 4. You understand, accept and agree that reimbursement of the price is possible ONLY after the first Session performed. In case you are not satisfied with the service provided or the Coach is not the right professional help you are looking for: please, let us know after the first Session conducted at email address: diyanatherpay@gmail.com and we will give you back the money in accordance with point.5 of the present Agreement.
  5. You understand, accept and agree that claims for reimbursement, in connection to point. 4, will be accepted upon submission within 3 days after the conduction of the Session. The coach reserves the right to deny the reimbursement per her sole discretion without giving any explanation for the decision made.
  6. You understand and agree that the money paid by you in connection to point 4 and 5 will be returned to you within 14 working days upon email receipt (by the Coach) of a request for return and her approval. We are not responsible for the date of the receival of the money in your bank account.
  7. In case you would like to use the bundle packages pointed on the Website, you agree to contact the Coach on the email address: clients.diyanatherapy@gmai.com You understand, accept and agree that the maximum number of Sessions per week shall not be more than 2 times, as the consciousness needs time to process the information acknowledged during the Sessions.
  8. 8. You understand and agree that during the first 10 minutes of the Session, the Coach may, at her own will, cancel /terminate the Session without giving any explanation for the decision made. In this sense, the Coach agrees to return the whole amount of money received by the Client within 14 working days from the day of cancellation by the Coach. We are not responsible for the date of the receival of the money in your bank account.
  9. You understand and agree that in case of cancellation of a booked Session with the Coach by your side (before and/or without performance of the Session), the money paid by you will be returned within 14 working upon email receipt (by the Coach) of a request for return.
  10. You understand and agree that the cancellation of the Session will not be possible 1 hour before the booked Session, therefore the Coach is not obliged to give you back the money on such occasions.
  11. You understand and agree in case of rebook of a Session the money transferred will be automatically used for the rebooked Session.

 

EXCLUSIONS AND LIMITATIONS OF LIABILITY

  1. You understand, accept and agree that the Coach does not bear any liability for damages resulting from the services provided to You or damages arising directly or indirectly from the services and/or information provided through the Website, regardless of the nature of the damages.
  2. The Coach will not be liable to You or any third party for any direct, indirect, incidental, causal or consequential damages of any kind in connection with the services provided or the information provided on the Website.
  3. The Client acknowledged and accept that the services provided by the Coach in no way guarantees a cure. The Coach is not liable for any decisions made or action taken by the client during or after the Coaching session.
  4. The information provided in this site, newsletter, and/or coaching services are designed to be intellectually and conversationally stimulating and for enlightenment purposes only.

 

  1. Coaching services provided by the Coach are not intended to replace your physician’s advice and care, nor is it intended to be used for mental or medical diagnosis & treatment.
  2. You understand, accept and agree that the Website, including all the technical resources provided for conducting of the Session “as are” and by using them you agree to its rules and functionalities, therefore you have no right to object, right to claims or requests towards us in view of the above. We do not provide warranties of any kind in connection with the use of the website and the technical resources provided for conducting a Session, whether express or implied.
  3. You are solely responsible for being on time for a scheduled Session. In case of delay the Session will not be extended.
  4. This section will remain valid even when the relationship between you and the Coach is terminated.
  5. Our aggregate liability for proven damages incurred by you in connection with these Terms and Conditions or any use of the Website will not exceed the total amount of commission fees paid by you to the Coach during the 2-month period prior to the date of the respective claim.

 

PROFILE OF THE CLIENT

  1. You understand, agree and acknowledge that you will take due care so that the password for your account in the platform is known only to you and will prevent any external access to it.
  2. You are obliged to take all necessary steps in order to change your password frequently in order to ensure the security of your account.
  3. You are obliged to prevent any third-party access to your account and to prevent any ensuing actions from such third parties who obtained such access, you being the only authorized person to have access to your account.
  4. We bear no responsibility in the event that a third party has accessed your account and has caused any harm or loss to anyone, with or without your consent to such access.
  5. In the case of third-party access to your account, please notify us immediately.
  6. You acknowledge, accept, and undertake to be solely responsible for all actions performed through your account, including in the event of third party access to your account.
  7. We bear no liability in the event of damages or losses caused in connection with the use of your account, whether these damages or losses are caused by you or by a third party.

 

FINAL PROVISIONS

  1. We have the right to unilaterally amend the present Terms and Conditions in their entirety or partially, these amendments will take effect from the day they are published on the Website. We encourage you to frequently check for the announcement of such changes. If you disagree with the amendments in their entirety or partially, please discontinue the use of the platform.
  2. You agree that in the event of a dispute between You and Us, the applicable law under which this dispute will be resolved will be the laws of the Republic of Bulgaria, and the dispute will be referred to the competent Bulgarian court, irrespective of the nature of the legal dispute. All provisions of the present Agreement should be construed only in relation to the laws applicable in the Republic of Bulgaria.
  3. All clauses in this Agreement that are part of the Exclusions and Limitations of Liability Section and the Profile of the Therapists Section as well as the clauses formulated so as to impose continued performance after discontinuing the use of the Website will remain in force and effect in the future, even when the parties have terminated their relations in connection with the use of the Website.
  4. In case of any questions or issues please notify us at the following email address: clients.diyanatherapy@gmail.com
  5. If the competent Bulgarian court or any other court declares any of the clauses of this Agreement to be invalid, this shall not affect the validity of the remaining clauses of the Agreement.

 

 

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